Frequently Asked Questions

Online Tutoring Lessons

How does Tutornova work?

Tutornova.com.au is an online tutoring booking platform. We connect students across Australia with experienced, professional and extensively vetted private tutors. You can make a booking for a one-off lesson or recurring weekly lessons in three easy steps:

1. Choose a plan suitable to your needs
2. Book instantly to request an appointment
3. Meet your tutor online to receive your lesson

Our lessons are calculated based on the length of time and how often you want a lesson. In addition, all first lessons come with an additional 15 minutes complimentary consultation at the start of your session.

What types of services are offered by Tutornova?

Tutornova offers two types of services for high school and university students all over Australia:

Why online tutoring?

It's much less time consuming and stressful than booking a tutor the traditional way. You don’t have to spend hours searching, being restricted to limited tutors in your local area or wasting time sitting in traffic.

You get access to our trusted and highly experienced team of world-class academic mentors, already pre-screened and vetted by us. And with the powerful interactive virtual classroom and shared digital whiteboard, it's just like sitting next to a real tutor, but you get access to the best talent... all from the comfort of your home.

How do I book a tutoring lesson?

All you have to do is click Book Now, enter your details and within 60 seconds you’re on the way to getting mentored by a world-class tutor.

I've made a booking request. What happens next?

You'll immediately receive an email to let you know that we received your request. We will then contact the best tutors for your needs and see who is available. If you've mentioned additional flexible times when booking, we will consider these in case we are unable to match your booking at your preferred time.

Once we have found you a suitable tutor, you will receive a second email confirming all booking details including the date and time of your booking.

How does Tutornova screen the tutors in its network?

We’re very careful about the tutors we select to join the Tutornova network. We interview all of our tutors and make sure they hold a clear Working With Children Check and pass our 10 Point Tutor Certification Checklist. We accept only the highest quality tutors with a history of academic excellence and customer satisfaction.

How do I pick a tutor?

We will match you with the highest quality tutor available at your preferred time. If you have any specific tutor preferences, you can mention it in the comments section when booking and we will do our best to accommodate your request.

Can I rebook with the same tutor?

Absolutely! We do our best to ensure that you get the same tutor every time. After your first lesson with a Tutornova tutor, you will be given the option to re-book with the same tutor at a regular time slot.

How do I book lessons for multiple siblings or subjects?

You can make your first booking on our booking form. You can book additional lessons for more than one sibling or different subjects by logging into your self-managed Members Account.

How does payment work?

Pay securely and automatically online only after your service has been completed. Tutornova eliminates the awkward conversations about money, with easy hassle-free enrolment and pay-per-lesson billing. You can book as many sessions as you like in advance.

PLEASE NOTE: A hold will be placed on your account (for authorization) in the amount of your total balance 2 days before the day of your service. THIS HOLD IS NOT A CHARGE. Charging is completed after your service is rendered and you will receive an invoice via email once this occurs.

What equipment do I need to attend online lessons?

You will need:

– laptop or desktop computer
– webcam
– speakers
– microphone
– headphones (optional, but recommended for best audio quality)
– reliable internet connection (home wifi is best)
digital drawing pen tablet (optional, but highly recommended for maths or science subjects to draw on our interactive virtual whiteboard)

How do I draw on the virtual whiteboard?

You can draw on the virtual whiteboard with any input device on your computer that replaces your cursor, such as a digital drawing pen tablet.

For a smooth drawing experience, we recommend the Wacom Intuos.

How do I share and edit documents with my tutor?

You can easily collaborate with your tutor via your Student Dashboard, where you can share Word Documents and edit documents with your tutor in real time using Google Docs. You can upload any documents and files from your computer to share with your tutor.

Can I book my tutor directly instead of through Tutornova?

Tutornova takes the stress out of booking a tutoring lesson and is able to function because of the honour system. Our service agreement actually states that you must not independently hire any past or present Tutornova tutor, regardless of whether you want to use them for a recurring or one-off service. If you enjoy our service, we hope that you will do your part in keeping our eco-system intact and exclusively book through Tutornova for all your tuition needs.

Cancellation Policy

It takes us time to find the right tutor for your needs. Because our tutors reserve your time especially for you, you may cancel or reschedule your booking for free up to 24 hours in advance.

If you cancel or reschedule with less than 24 hour’s notice, you will be charged a 50% cancellation fee. Lessons cancelled on the day will be charged the full lesson fee.

Further, for our recurring weekly or fortnightly plans, there is a minimum commitment of 3 bookings. You will still pay only after each booking has been completed, but will be required to complete 3 bookings before leaving the service.

You can cancel or reschedule by logging into your Members Account or by calling our Support Team on (02) 9758 4217.

What is your first-booking 100% Happiness Guarantee?

We’re confident you’ll love our service, so we offer a first-booking 100% happiness guarantee. If you’re not completely satisfied after trying our service, simply let us know within 24 hours by emailing support@tutornova.com.au and you can request a full refund. We’ll work to make it right – guaranteed!

Unlimited Writing Feedback

Is Tutornova Unlimited a good fit for me?

- I am a high school, university or college student

- I need two or more writing feedback requests per month

- Most of the tasks I require can wait up to 24-48 hours

If you find yourself nodding, then you will definitely benefit from being part of Tutornova. It's one of the best investments you can make in your studies.

What kind of things can I request?

We can help you with all your academic editing and proofreading needs! We tackle almost all academic documents including essays, creative writing, extended responses, speech transcripts, dissertations, thesis, reports, short answer practice and any other written text types.

Is it really unlimited?

Yes! Our service is really unlimited. You get a dedicated marker and you can send in as many requests and revisions as you like. Your marker is a real human being checking your work, so it won't happen instantly. They will review your work ONE task at a time and you can line up your requests in order of priority. If we think you're stretching the friendship, we'll let you know. We’re reasonable and we find our students are too.

How fast can you send me feedback?

Average turnaround is up to 24 - 48 hours per 30 minute marking request (approximately 1500 words). Small tasks under 1500 words usually take under 24 hours. To ensure we can keep all of our customers happy, we complete ONE request at a time. Usually we complete ONE task per day, depending on their complexity. Longer documents naturally take longer to mark. Long tasks such as editing a 5000-word essay can take up to a few days.

How soon can I get started?

Once you sign up, we will set up your Student Dashboard where you can submit your first task. We typically respond to your first marking request within 1 business day.

What details do I have to submit to get feedback?

Submit your writing task as a Word Document or Google Doc. Edits will be made using the Tracked Changes tool, with comments and writing tips clearly listed in the margin. You can also attach your assessment question or marking criteria if you have it.

Who will mark my work?

Our carefully hand-selected team is made up of highly experienced academic editors, professional proofreaders and qualified English teachers. Our markers include professional full-time academic editors, high achieving top university graduates (not inexperienced university students) and certified high school English teachers, to ensure only elite calibre editors with a mastery of the English language will review your work.

How does payment work?

We accept payment via secure credit card or PayPal, processed on a recurring monthly subscription until you request to cancel. We're confident you'll enjoy the benefits of our service, so offer flexible month-to-month plans and no lock-in contracts.

Can I send documents for multiple subjects?

Yes! All of our plans include unlimited writing feedback support for unlimited subjects.

Is there anything you don't do?

We won't be able to write your essay or assignment for you. We can provide comprehensive writing feedback, editing and proofreading suggestions, but we do not assist with fact-checking, researching or writing on your behalf. We offer an ethical service that does not violate school or university’s rules.

What is your cancellation policy?

When you join Tutornova on our month by month option you are not locked in. We want you to stay with us because you enjoy our quality service and fast, friendly support. You simply pay month-to-month. There are no termination fees. You can cancel anytime by emailing us at support@tutornova.com.au.

We also offer a first task, 100% happiness guarantee. If you're not satisfied with our service after receiving back your first marking request within 7 days of signing up, you may request to cancel your account and get a 100% refund. No hard feelings whatsoever!

What is your first-task 100% Happiness Guarantee?

We're confident you'll love our service, so we offer a first-task 100% money back guarantee. If you’re not completely satisfied after receiving your first feedback task, within 7 days of signing up, simply let us know within 24 hours and you can request a 100% refund. We'll work to make it right - guaranteed!

I received feedback on my work but I'm not 100% happy with it. What do I do?

Firstly, don’t worry! We've got you covered because all of our unlimited writing feedback plans include unlimited revisions. Simply resubmit your work for remarking and let us know how we can improve. We will do everything we can to ensure you are happy with our service.

Is my work safe with Tutornova?

Yes. Your work will be kept in strict confidence. You retain complete control over your work.

Can I share this service with siblings or friends?

Our plans are on a per individual user basis. We strive to make our plans highly affordable, so siblings, family members and friends will need to sign up for their own account to enjoy the benefits of Tutornova Unlimited.

Digital Drawing Technology

Do I need a digital drawing pen tablet to receive online tutoring lessons?

No, it's optional. However, for any maths or science subject where there's drawing equations or sketching diagrams involved, we highly recommend it.

How do I draw on the virtual whiteboard?

You can draw on the virtual whiteboard with any input pen device that replaces your mouse cursor, such as a digital stylus pen or drawing pen tablet.

Even your computer mouse will work, but for the smoothest and neatest drawing experience, we highly recommend using a digital drawing pen tablet, like the Wacom Intuos.

Shipping Information

After you have purchased the drawing tablet on our website, please allow for around 3 - 7 business days for your delivery to arrive.

If you have not received your items within 7 business days of making your order please email us at support@tutornova.com.au with your full name and order number and we will look into your delivery immediately. In most cases, this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

Please Note: Free shipping is Australia wide only. For international orders, please contact us at support@tutornova.com.au for a quote estimate on international shipping prior to your purchase.

VIP Membership

What is VIP Membership?

Tutornova VIP Membership is a private tutoring lessons membership of 20-hours of pre-paid tutoring lessons with big savings on weekly or fortnightly lessons at 10% off every booking. You receive a Free Wacom Intuos drawing tablet delivered to your home, saving you 20% off the total value. VIP Membership is perfect for students and families with siblings wanting to invest in on-going intensive private mentoring at best value rates.

Does my VIP Membership credit expire?

Not at all. Your credit will roll over to the next week. It never expires.

What if I usually get more than one lesson a week?

If you book more than one lesson a week as a member, you'll enjoy your member rate on those lessons too.

What happens if I want a lesson longer than 60 minutes?

You can book your lesson for any length that you’d like. The credit entered into your account can be used on any tutoring service at any duration.

Can I try out your services before committing to a membership?

Yes, you can try our services risk-free, by booking a single one-off lesson. Simply select a one-time session on our booking form.

Book a lesson with a world-class tutor today

With intensive 1-on-1 mentoring at your fingertips, your journey towards better marks has never been easier.