Frequently Asked Questions

How does Tutornova work?

Tutornova.com.au is an online tutoring booking platform. We connect students across Australia with experienced, professional and extensively vetted private tutors. You can make a booking for a one-off lesson or recurring weekly lessons in three easy steps:

1. Choose a plan suitable to your needs
2. Book instantly to request an appointment
3. Meet your tutor online to receive your lesson

Our lessons are calculated based on the length of time and how often you want a lesson. In addition, all first lessons come with an additional 15 minutes complimentary consultation at the start of your session.

What types of services are offered by Tutornova?

Tutornova offers two types of services for high school and university students all over Australia:

Why online tutoring?

It's much less time consuming and stressful than booking a tutor the traditional way. You don’t have to spend hours searching, being restricted to limited tutors in your local area or wasting time sitting in traffic.

You get access to our trusted and highly experienced team of world-class academic mentors, already pre-screened and vetted by us. And with the powerful interactive virtual classroom and shared digital whiteboard, it's just like sitting next to a real tutor, but you get access to the best talent... all from the comfort of your home.

How do I book a tutoring lesson?

All you have to do is click Book Now, enter your details and within 60 seconds you’re on the way to getting mentored by a world-class tutor.

I've made a booking request. What happens next?

You'll immediately receive an email to let you know that we received your request. We will then contact the best tutors for your needs and see who is available. If you've mentioned additional flexible times when booking, we will consider these in case we are unable to match your booking at your preferred time.

Once we have found you a suitable tutor, you will receive a second email confirming all booking details including the date and time of your booking.

How does Tutornova screen the tutors in its network?

We’re very careful about the tutors we select to join the Tutornova network. We interview all of our tutors and make sure they hold a clear Working With Children Check and pass our 10 Point Tutor Certification Checklist. We accept only the highest quality tutors with a history of academic excellence and customer satisfaction.

How do I pick a tutor?

We will match you with the highest quality tutor available at your preferred time. If you have any specific tutor preferences, you can mention it in the comments section when booking and we will do our best to accommodate your request.

Can I rebook with the same tutor?

Absolutely! We do our best to ensure that you get the same tutor every time. After your first lesson with a Tutornova tutor, you will be given the option to re-book with the same tutor at a regular time slot.

How do I book lessons for multiple siblings or subjects?

You can make your first booking on our booking form. You can book additional lessons for more than one sibling or different subjects by logging into your self-managed Members Account.

How does payment work?

Pay securely and automatically online only after your service has been completed. Tutornova eliminates the awkward conversations about money, with easy hassle-free enrolment and pay-per-lesson billing. You can book as many sessions as you like in advance.

PLEASE NOTE: A hold will be placed on your account (for authorization) in the amount of your total balance 2 days before the day of your service. THIS HOLD IS NOT A CHARGE. Charging is completed after your service is rendered and you will receive an invoice via email once this occurs.

What equipment do I need to attend online lessons?

You will need:

– laptop or desktop computer
– webcam
– speakers
– microphone
– headphones (optional, but recommended for best audio quality)
– reliable internet connection (home wifi is best)
digital drawing pen tablet (optional, but highly recommended for maths or science subjects to draw on our interactive virtual whiteboard)

How do I draw on the virtual whiteboard?

You can draw on the virtual whiteboard with any input device on your computer that replaces your cursor, such as a digital drawing pen tablet.

For a smooth drawing experience, we recommend the Wacom Intuos.

How do I share and edit documents with my tutor?

You can easily collaborate with your tutor via your Student Dashboard, where you can share Word Documents and edit documents with your tutor in real time using Google Docs. You can upload any documents and files from your computer to share with your tutor.

Can I book my tutor directly instead of through Tutornova?

Tutornova takes the stress out of booking a tutoring lesson and is able to function because of the honour system. Our service agreement actually states that you must not independently hire any past or present Tutornova tutor, regardless of whether you want to use them for a recurring or one-off service. If you enjoy our service, we hope that you will do your part in keeping our eco-system intact and exclusively book through Tutornova for all your tuition needs.

Cancellation Policy

It takes us time to find the right tutor for your needs. Because our tutors reserve your time especially for you, you may cancel or reschedule your booking for free up to 24 hours in advance.

If you cancel or reschedule with less than 24 hour’s notice, you will be charged a 50% cancellation fee. Lessons cancelled on the day will be charged the full lesson fee.

Further, for our recurring weekly or fortnightly plans, there is a minimum commitment of 3 bookings. You will still pay only after each booking has been completed, but will be required to complete 3 bookings before leaving the service.

You can cancel or reschedule by logging into your Members Account or by calling our Support Team on (02) 9758 4217.

What is your first-booking 100% Happiness Guarantee?

We’re confident you’ll love our service, so we offer a first-booking 100% happiness guarantee. If you’re not completely satisfied after trying our service, simply let us know within 24 hours by emailing support@tutornova.com.au and you can request a full refund. We’ll work to make it right – guaranteed!

Book a lesson with a world-class tutor today

With intensive 1-on-1 mentoring at your fingertips, your journey towards better marks has never been easier.